"We understand your family holiday time is precious..."

TERMS AND CONDITIONS

The use of this website constitutes agreement to the Terms and Conditions. Please read the full Disclaimer.

Marshall’s Holiday Rentals shall be referred to as MHR.

1. The number of persons staying the night is not to exceed numbers stated, without express permission from MHR; day guests are welcome. MHR reserves the right to charge additionally per person or immediate eviction and bond forfeiture.
2. An inspection by an MHR representative may be conducted at any time if MHR has concerns regarding damage, noise or number of people staying overnight at the property exceeds numbers stated on application form.
3. A bond is required to confirm your booking. Should you wish to cancel this is not refundable unless MHR can rebook the property for the entire period of the cancellation.
4. A booking fee of $50 is required. This is not refundable regardless of a cancellation or not.
5. The rent is not refundable unless MHR can rebook the property for the entire period of the cancellation.
6. The bond will be refunded within approximately 14 days of your departure provided the property is left in a clean condition, with all rubbish removed from inside the property and no damage caused. Rubbish must not be left outside the bins and non-recycle rubbish must not be left in recycle bins as council will not pick up such rubbish. Rubbish removal will be charged at a minimum of $35 per hour.
7. All monies returned will be via cheque or EFT – sorry but we cannot pay by cash.
8. Property must be vacated by the departure time. If cleaners need to wait to get access then a $100 rescheduling fee will apply. If additional cleaning above 3 hours is required then a minimum cleaning charge at $40 per hour will be charged.
9. BBQ must be left clean otherwise an additional cleaning fee of $60 will be charged.
10. Strictly no pets permitted without the express prior approval from the owner. Pets must be kept outside.
11. All bookings subject to owner’s approval.
12. Strictly no smoking indoors – a fee of $200 will apply.
13. Providing misleading information will forfeit the bond.
14. No parties are to be held during your stay. Music must not disturb neighbours. This does not preclude you from having friends over - a BBQ for example. The definition of a party is large numbers of people over and above those stated on the rental application, or loud music which may be disturbing to the neighbours – bond forfeiture will apply.
15. Unless otherwise stated on the Application Form tenants supply their own linen such as sheets (top and bottom), pillow cases, towels and tea towels.
16. After the stay all keys must be returned to where they were obtained from at the beginning of the stay or a fee of $50 shall be deducted from the bond. Where key safes are installed in properties keys must not be forced in or the key safe may be damaged. In the event of the key safe being damaged a fee of $150 shall be deducted from the bond. Key safe codes must not be changed. In the event of a code change the key safe and their key contents will become unusable and a fee of $150 shall be deducted from the bond.
17. All loses breakages or damages must be reported and paid for to the satisfaction of the owner. This cost shall be deducted from the bond.
18. The booking is made in good faith by MHR at the time of the booking. Actions taken by the owner is beyond our control, such as the property being sold, or the property taken off the rental market, the property being altered, or the tariff changed before the stay. Therefore MHR reserve the right to cancel any booking should anything arise which renders the booking impractical. In the event we shall notify you as soon as possible and do our best to arrange alternative accommodation on dates suitable to you, failing which all bond monies will be refunded.
19. The description of the property is made in good faith from information supplied by the owner but no responsibility for incorrect description nor omissions can be accepted.
20. MHR act in good faith when taking bookings; therefore we accept no responsibility for bookings made over the phone or by post without the tenant having inspected the property first. MHR are not responsible for the property not ‘meeting the expectations’ of the accommodation required.
21. Neither tents nor caravans are allowed on the property.
22. No refund shall be made for early departure or refusal to stay at the property.
23. Furniture must not be moved from the position they were found in or $100 will be deducted from the bond.
24. If the house is not vacated by the time shown on the Application Form the landlord has the right to claim an extra day’s rent to be deducted from the bond.
25. After the property is vacated the owner or the owner’s representative shall make an inspection of the property and their decision as to the state of the property, or damage caused is final.
26. Disputes regarding damage, cleaning or rubbish will not be entered into unless reported to our office upon arrival at the premises.
27. In all cases of cancellation, irrespective of rebooking or otherwise, a cancellation fee of 15% of the total rental will be charged.
28. MHR is not liable for any damage caused to guest’s property or person. No responsibility is taken for personal property left on the premises.
29. All commercial activities prohibited at the property.
30. The person who signed the Application Form is solely responsible for the booking and this person undertakes that they have read and agreed to the Terms and Conditions. That person becomes solely responsible for the care of the rental property, its contents and its surrounds. That person must exercise due care in anticipating problems that may arise out of environmental changes causing damage to the property or its contents. For example (but not limited to) an increase in wind speed causing doors to slam or umbrellas to fall and break.
31. PLEASE NOTE THAT MHR IS ACTING AS AGENT ON BEHALF OF THE OWNER OF THIS PROPERTY.